![]() We collect it when you use our networks, products and services, including our call centres, online services and the Telstra loyalty programs.This might happen when you are setting up an account with us, using one of our products or services or filling out a form or contacting us with a problem or query. You give it to us when you or your representative submits an order form or interacts with either us or one of our trusted partners.There are three ways that we collect your personal information. If so, we rely on you to tell those individuals that you are giving us their personal information and to tell them about this Privacy Statement.ĭepending on the Telstra products and services you use, we may also collect: You may also need to provide personal and/or sensitive information about other individuals to us, such as your authorised representatives or when someone at your property requires life support equipment or Priority Assistance. Information about how you use our website, systems and applications.Information for the purpose of helping to protect either you or a third party against fraud, crime or misconduct. This may include cross-referencing the time and date of a transaction with a bank or other third party against Telstra account activity for the purpose of identifying and assisting to prevent identity theft, unauthorised transactions, or fraudulent activities.Concession details if you are a concession customer (e.g., we need your Centrelink customer reference number to provide you with a pensioner discount).We will seek your consent before we collect and use sensitive personal information about you unless we are permitted or required to do so by law. Biometric information like your fingerprints and voice patterns, for the purpose of verifying your identity and providing you with our products and services.Limited health information (e.g., to determine if you are an eligible Priority Assistance telecommunications customer or if you are an energy customer on life support equipment).Sensitive personal information like your race, ethnic origin, health, and criminal history.For more details on how we manage credit information, see How do we manage credit information? below. Employment, financial and credit information such as your employment and income details, payment history, credit history and service history.Information we need to verify your identity, provide you with products and services, and communicate to you about those services such as your name, date of birth, contact details, occupation, proof of identity, Telstra PIN, and payment information.Generally, we may collect the following types of personal information about you: The types of personal information that we collect about you depends on which of our products and services you use, how you use those products and services, and our relationship with you. We collect your personal information as necessary to provide you with our products and services. We may need to update it over time but if we do, we will post the updated version on this page.įor information on how we process personal information relating to our international businesses, please refer to our International Privacy Statement via the link below. ![]() For further details about how Telstra handles information please visit This Privacy Statement came into effect on 13 September 2022. ![]() It also incorporates our Credit Reporting Policy which lets you know how we use any credit-related information that we may collect. This Privacy Statement explains how we collect, store, use and share your personal information. We have identified where parts of this Privacy Statement also apply when you use specific products and services. This Privacy Statement applies to Telstra and all its Australian businesses, including Telstra Energy and Belong (collectively ‘we’, ‘us’ or ‘our’ in this Privacy Statement) but excluding Telstra Health, Telstra Foundation, Amplitel and MTData Holdings.
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